pk50 Privacy Policy — How We Handle Your Personal Data

1. Who We Are

pk50 is a Pakistan-focused online betting and live casino platform operating at pk50.bid. The Platform offers cricket betting, sports wagering, live dealer casino games, slot machines and bingo-style games to registered players aged 21 and above. pk50 holds an international gaming licence that governs its operations, including its data handling obligations.

For all data protection enquiries, players may contact the pk50 support team directly. Contact details are provided in Section 16 of this Policy. pk50 takes its role as a data controller seriously and maintains internal policies and technical measures consistent with the obligations of its licensing framework.

2. Personal Data We Collect

pk50 collects the following categories of personal data from players:

pk50 does not collect or process special category sensitive data (such as health data, religious beliefs or political opinions) except where directly relevant to a responsible gaming assessment and where you have provided such information voluntarily.

3. How We Collect Your Data

pk50 collects personal data through the following channels:

• Direct collection: Information you provide when registering your Account, completing KYC verification, making deposits or withdrawals, setting responsible gaming preferences, contacting the support team or responding to promotional communications.
• Automated collection: Technical and usage data collected automatically as you interact with the Platform, via server logs, session tracking and analytics tools operated solely by pk50 for internal platform improvement purposes.
• Cookie and browser storage: Data collected via cookies and similar browser-based technologies as described in Section 7 of this Policy.
• Third-party sources: Where required for KYC or fraud prevention, pk50 may receive identity verification data from certified identity verification service providers engaged under contractual data processing agreements.
• Payment processors: Payment confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank and card processing partners when you make a deposit or withdrawal. Full payment credentials are never stored by pk50 directly.

4. Why We Use Your Data — Purposes of Processing

pk50 uses your personal data for the following specific purposes:

• Account creation and management: Creating, maintaining and securing your registered Account;
• Identity verification (KYC): Verifying your identity and age (21+) as required by our licensing authority;
• Payment processing: Processing deposits to and withdrawals from your PKR Wallet via supported payment methods;
• Platform personalisation: Remembering your preferences, language settings and last-used game categories to improve your experience;
• Betting and game administration: Recording and settling bets, awarding winnings and maintaining auditable game and transaction logs;
• Responsible gaming: Monitoring player activity to detect patterns associated with problem gambling and applying responsible gaming tools where appropriate;
• Anti-fraud and security: Detecting and preventing fraudulent activity, money laundering, multi-accounting and other prohibited conduct as defined in our Terms & Conditions;
• Regulatory compliance: Fulfilling reporting obligations to our licensing authority, including AML (Anti-Money Laundering) and CTF (Counter-Terrorist Financing) record-keeping;
• Customer support: Investigating and resolving your support queries and formal complaints;
• Platform improvement: Analysing aggregated, anonymised usage data to improve game offerings, site performance and user interface design;
• Marketing communications: Sending promotional emails about pk50 bonuses, offers and new features, where you have not opted out.

5. Legal Basis for Processing

pk50 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contractual necessity: Processing required to perform the contract between you and pk50 — including account operation, bet settlement and payment processing — is necessary for the fulfilment of that contract.
• Legal obligation: Processing required to comply with applicable laws and our licensing authority's requirements, including KYC, AML record-keeping and responsible gaming obligations.
• Legitimate interests: Processing carried out in pursuit of pk50's legitimate business interests — including fraud prevention, platform security and improving user experience — provided those interests are not overridden by your own rights and interests.
• Consent: Where you have specifically consented to processing — such as receiving marketing communications — that consent is the lawful basis. You may withdraw consent at any time as described in Section 13.

6. Who We Share Your Data With

pk50 does not sell your personal data. We share personal data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank and card processing networks receive transaction reference data necessary to execute your deposits and withdrawals. These parties process your payment data under their own privacy frameworks.
• KYC and identity verification providers: Certified third-party identity verification services engaged by pk50 to confirm your identity and age during account registration or withdrawal processing.
• Game providers: Certified third-party casino game and slot providers whose titles appear in the pk50 casino lobby may receive a pseudonymous player identifier and bet data to operate and audit their games. They do not receive your full personal identity details.
• Regulatory and licensing authorities: Our licensing authority and, where legally required, law enforcement agencies may receive relevant data in response to formal requests or regulatory reporting obligations.
• IT and infrastructure providers: Cloud hosting and data centre providers engaged under data processing agreements that require them to apply appropriate security measures to your data.
• Professional advisers: Legal, accounting and audit professionals engaged under confidentiality agreements for the limited purposes of legal advice, tax compliance and financial auditing.

All third parties with whom pk50 shares personal data are contractually required to process that data only for specified purposes and to maintain security standards consistent with their obligations.

7. Cookies & Tracking Technologies

pk50 uses cookies and similar browser-based storage technologies to operate and improve the Platform. The following categories of cookies are used:

• Essential cookies: Required for the Platform to function — including session management, login authentication and security tokens. These cannot be disabled without disrupting core platform functionality.
• Functional cookies: Remember your preferences such as game category filters, language settings and responsible gaming tool configuration so you do not need to re-enter them each session.
• Analytics cookies: Collect anonymised data about how players interact with the Platform — which pages are visited most, where players navigate from and how long sessions last. This data is used solely for internal platform improvement and is never shared in identifiable form.
• Security cookies: Help detect and prevent fraudulent logins, unusual account activity and bot-driven access attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using pk50, but may affect personalisation features. pk50 does not use third-party advertising or social-media tracking cookies.

8. Data Retention

pk50 retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as is required by applicable law or licensing obligation. The following retention periods apply as a general guide:

• Account data and KYC records: Retained for a minimum of five (5) years following account closure, as required under standard AML and gaming licence record-keeping obligations.
• Transaction and bet history: Retained for a minimum of five (5) years for audit, dispute resolution and regulatory purposes.
• Support communications: Retained for three (3) years from the date of the last correspondence, or longer where a dispute remains unresolved.
• Technical and usage data: Retained in identifiable form for twelve (12) months, after which data is anonymised and may be retained in aggregate form indefinitely for platform analytics.
• Marketing consent records: Retained until you withdraw consent plus three (3) years for evidence of the original consent status.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with pk50's data disposal procedures.

9. Data Security

pk50 implements a layered security framework to protect your personal data against unauthorised access, loss, alteration or disclosure. Security measures include:

• TLS encryption for all data transmitted between your device and the pk50 Platform;
• Encryption at rest for all stored personal data and sensitive financial records;
• Access controls ensuring that only authorised pk50 personnel with a legitimate operational need can access player personal data;
• Multi-factor authentication available to all registered players to protect Account access;
• Regular penetration testing and security audits conducted by independent specialists;
• 24/7 monitoring of platform infrastructure for unusual access patterns or intrusion attempts;
• Staff training on data protection obligations and internal security procedures.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pk50 will notify affected players without undue delay in accordance with applicable notification obligations.

10. International Data Transfers

As an internationally licensed platform serving Pakistani players, pk50 may store or process your personal data on servers located outside Pakistan. Where such international transfers occur, pk50 ensures that appropriate safeguards are in place, including:

• Contractual clauses requiring recipient parties to apply data protection standards consistent with pk50's licensing obligations;
• Transfer only to jurisdictions or service providers that maintain adequate data protection frameworks as assessed by pk50's compliance team;
• Encryption of data during transfer across international networks.

You may request details of the safeguards applied to any specific international transfer of your personal data by contacting pk50 support.

11. Your Data Rights

Subject to applicable law and our licensing obligations, you hold the following rights in relation to your personal data held by pk50:

To exercise any of the above rights, contact pk50 support at the address in Section 16. pk50 will respond to all valid data rights requests within 30 calendar days. We may ask for identity verification before processing your request to ensure we do not disclose data to an unauthorised person.

12. Children & Minors

The pk50 Platform is strictly prohibited to individuals under the age of 21. pk50 does not knowingly collect personal data from anyone under 21 years of age. Age verification is performed as part of the registration and withdrawal processes, and accounts belonging to underage individuals are closed immediately upon discovery with deposits returned.

If you are a parent or guardian and believe that a minor in your care has registered an Account on pk50 without authorisation, please contact us immediately at [email protected] with the subject line "UNDERAGE ACCOUNT". We will investigate and close the account within 24 hours of confirmed identification. For more information on keeping young people safe from gambling, visit our Responsible Gaming page.

13. Marketing Communications

With your consent at registration, pk50 will send promotional emails to your registered email address about platform bonuses, new games, PSL betting promotions and other pk50 offers. You may withdraw your consent to marketing emails at any time by:

• Clicking the "Unsubscribe" link included at the bottom of every promotional email pk50 sends;
• Updating your communication preferences in your pk50 Account settings dashboard;
• Contacting pk50 support directly and requesting removal from marketing lists.

Opting out of marketing emails does not affect transactional communications — you will still receive emails about your account activity, deposits, withdrawals, security alerts and policy updates, as these are essential communications rather than marketing. Opt-outs are processed within 48 hours.

14. Third-Party Links

The pk50 Platform may contain links to our own internal pages — including the Terms & Conditions, Responsible Gaming and FAQ pages. pk50 does not include links to external third-party websites in its main platform pages.

Game providers whose titles appear in the pk50 casino lobby operate their own game interfaces within the Platform environment. Those game interfaces are subject to the game provider's own data handling practices as disclosed in their respective documentation. pk50 is not responsible for the data practices of third-party game providers beyond the contractual data processing obligations imposed on them by pk50.

15. Changes to This Privacy Policy

pk50 reserves the right to update this Privacy Policy at any time. We will notify all registered players of material changes by email to their registered address at least seven (7) days before the updated Policy takes effect. The "Last Updated" date at the top of this page is revised on each update.

Your continued use of the pk50 Platform following the effective date of any updated Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, please close your Account before the effective date. You are encouraged to review this Policy periodically.

16. Contact & Data Enquiries

For any queries, concerns or requests relating to this Privacy Policy or the processing of your personal data by pk50, please contact the support team:

For questions about our responsible gaming data practices specifically, please visit our Responsible Gaming page or mark your enquiry "RESPONSIBLE GAMING DATA REQUEST" for priority handling by the compliance team.